Notification of Breach
[8/7/23] - On June 9, 2023, we became aware that we were victimized by a sophisticated
ransomware attack that impacted a limited portion of our network. Upon discovery, we
immediately took steps to secure the network and promptly began an internal investigation. We
have also engaged third-party computer specialists to perform a thorough investigation to
confirm the nature and scope of the incident.
While the investigation remains ongoing, we have determined that certain files may have been
subject to unauthorized access as part of the cyber-attack.
The affected files included patient-protected health information (PHI). The type of information contained within the affected data
includes patient names, in combination with one or more of the following: address, phone numbers, provider names, dates of treatment, treatment cost, and health insurance information. At this time, we are not aware of any evidence to suggest that any information has been fraudulently misused. However, we are unable to rule out the possibility that the information
may have been accessed during the attack. Therefore, in an abundance of caution, we are
notifying potentially impacted individuals of this incident. If your information was impacted by
this event, you will receive a written notification in the coming weeks.
In response to this incident, we have partnered with third-party forensic specialists to fully
investigate the nature and scope of this matter, and evaluate and reinforce existing security
measures and facilities within the network to ensure optimal data security. Although we have no
evidence of actual or attempted fraudulent misuse of information as a result of this incident,
individuals are nonetheless encouraged to monitor their account statements and explanation of
benefits forms for suspicious activity and to detect errors.
Should you have additional questions or concerns regarding this matter, please do not hesitate to
contact us at (509) 922-0303.
We take the privacy and security of the information in its care seriously and sincerely regret any
worry or inconvenience this incident may have caused.
What steps can I take to protect my private information?
If you detect suspicious activity on any of your accounts, you should promptly notify the
financial institution or company with which the account is maintained. You should also
report any fraudulent activity or any suspected incidents of identity theft to law
You may obtain a copy of your credit report at no cost from each of the three nationwide
credit reporting agencies. To do so, visit www.annualcreditreport.com or call toll-free at
1-877-322-8228. Contact information for the three agencies appears at the bottom of this
You can take steps recommended by the Federal Trade Commission to protect yourself
from identity theft. The FTC’s website offers helpful information at www.ftc.gov/idtheft.
Was my information specifically impacted?
Our investigation into the data at risk remains ongoing. Should our investigation reveal that your
information was impacted, we will provide written notice directly to you. Importantly, we have
no evidence to suggest that any information was subject to actual or attempted misuse as a result
of this incident.
How do I obtain a copy of my credit report?
You can obtain a copy of your credit report, free of charge, directly from each of the three
nationwide credit reporting agencies once every twelve (12) months. To do so, please visit
www.annualcreditreport.com or call toll-free at 1-877-322-8228. Contact information for the
three agencies is included in the notification letter and is also listed at the bottom of this page.
How do I put a fraud alert on my account?
A fraud alert informs creditors of possible fraudulent activity within your report and requests that
creditors contact you prior to establishing any accounts in your name. To place a fraud alert on
your credit report, contact Equifax, Experian or TransUnion and follow the Fraud Victims
instructions. To place a fraud alert on your credit accounts, contact your financial institution or
credit provider. Contact information for the three nationwide credit reporting agencies is listed
Contact information for the three nationwide credit reporting agencies is as follows:
TransUnion Fraud Alert
P.O. Box 2000
Chester, PA 19016-2000
TransUnion Credit Freeze
P.O. Box 160
Woodlyn, PA 19094
Experian Fraud Alert
P.O. Box 9554
Allen, TX 75013
Experian Credit Freeze
P.O. Box 9554
Allen, TX 75013
Equifax Fraud Alert
P.O. Box 105069
Atlanta, GA 30348-5069
Equifax Credit Freeze
P.O. Box 105788
Atlanta, GA 30348-5788
You can further educate yourself regarding identity theft, fraud alerts, credit freezes, and the
steps you can take to protect your personal information by contacting the credit reporting
bureaus, the Federal Trade Commission (FTC), or your state Attorney General. The FTC also
encourages those who discover that their information has been misused to file a complaint with
them. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580;
www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.
You have the right to file a police report if you ever experience identity theft or fraud. Please
note that in order to file a report with law enforcement for identity theft, you will likely need to
provide some proof that you have been a victim. Instances of known or suspected identity theft
should also be reported to law enforcement, your state Attorney General, and the FTC. This
notice has not been delayed by law enforcement.