FAQs
Answers to common questions about care, insurance, and your first visit.
General FAQs
I’m nervous about treatment. Can I talk to someone first?
Yes. Call us and we’ll schedule you for a free 15-minute phone consultation with one of our providers.
On the call, you can describe what’s going on, ask questions about what treatment involves, and find out whether we’re a good fit before you book. There’s no obligation.
If you’d like a gentler approach, tell us. We use low-force options such as the Activator Technique, muscle stretching, and massage, and we’ll explain each step before we begin. You’re always in control of your care.
Do you accept my insurance?
We’re contracted with most major insurance plans, and we offer a complimentary benefits check before your first visit.
Plans we work with include:
- Kaiser Permanente
- Premera Blue Cross
- Regence Blue Shield
- UnitedHealthcare & UMR
- First Choice Health
- Medicaid / Apple Health
- Molina Healthcare
- Community Health Plan of Washington
- Aetna
- Medicare
- Asuris Northwest Health
- Washington State Department of Labor & Industries
- Personal Motor Vehicle Insurance (PIP)
- VA Community Care
Not on the list? Call us at 509-922-0303 and we’ll check for you.
Not sure if your plan is on the list? Call us at 509-922-0303 and we’ll check for you.
Does my insurance cover chiropractic and massage care?
It depends on your insurance company and your specific plan.
Coverage for treatment varies, and many plans have limits such as a set number of visits, copays, or deductibles. That’s why we offer a complimentary benefits check before your first visit. We’ll verify your coverage and let you know about any services we expect your plan not to cover. You’ll get an estimate before your treatment plan begins, so there are no surprises.
Appointment policy
Cancellation notice
We require at least one business day’s notice for appointment cancellations. To avoid a late cancellation fee, please contact our office by 3:00 PM on the previous business day.
For example, appointments scheduled for Monday must be canceled by 3:00 PM on Friday. Same-day cancellations are considered late cancellations.
What is considered a no-show or late cancellation?
The following situations are considered missed appointments and are subject to our applicable fee:
Missing a scheduled appointment without providing notice.
Canceling an appointment after the 3:00 PM previous-business-day deadline, including same-day cancellations.
Arriving more than 7 minutes after your scheduled appointment time. A 7-minute grace period is provided; arrivals beyond that window may be treated as a missed appointment.
Missed appointment fees
Fees are automatically charged to the payment card on file. Depending on the circumstances and reason for the missed appointment, fees may be waived on a case-by-case basis.
Why this policy matters
Our providers and staff reserve dedicated time for every appointment. When an appointment is missed or canceled at the last minute, that time often cannot be offered to another patient who needs care. It also directly impacts the compensation of the team members. Providing timely notice gives us the opportunity to fill those openings, improve access to care, and ensure our team is fairly compensated for their time.
Discover relief today
New to Spinal and Sports Care Clinic? Schedule your first visit online in minutes, or contact us with any other questions at 509-922-0303.